Nicolette Allen as Customer Care Manager
Premier Performance is pleased to announce Nicolette Allen as the new Customer Care Manager. Nicolette has been a strong part of the Premier team for 11 years. Throughout her 11 years with Premier, she was a customer service representative for 6 months, Idaho Warehouse Manager for 4 years, Customer Service Manager for 1 ½ years, Southeast Sales Representative for 4 years, and most recently the Training and Development manager for just under a year.
“My past experience here within different departments has helped me gain knowledge on how things work and has given me the ability to implement positive improvements.”
Customer Care Department
In an effort to focus on our customers and better serve them, Premier will be changing the structure of the Customer Service Department to comprise of two teams – Order Entry and Customer Resolution. Order Entry will be responsible for receiving and processing new orders, while Customer Resolution will be responsible for problem solving and issue resolution. By implementing two specialized teams, Premier Performance can optimize service levels through “Customer Care.”
Nicolette will be instrumental in leading the Customer Care team and overseeing these new improvements to the department. In her role as Quality Assurance & Training Manager, she has been essential in identifying and updating processes and procedures, allowing for organizational improvements in sales and marketing.
“Premier has given me opportunities throughout the years to pursue new responsibilities. I have a list of goals and ideas for the Customer Care Department that I want to roll out right away. I’m excited to see what we can achieve and how we can simply become the best Customer Care Department in the Industry!”
At Premier, our mission and key ingredient to the success of our company is to take care of our employees, customers, and vendor. We know that we can do this through our Customer Care Department and are excited to have Nicolette in this role.
Nicolette currently drives a 2018 Chevy Silverado 5.3 LTZ. It’s equipped with a variety of aftermarket upgrades, including both accessories and performance parts, including:
- Husky Liner – Gear Box
- Husky Liner – X-Act Contour Floor Liner
- BAK – G2 Tonneau Cover
- WeatherTech – Floor Liners